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Doing Business With American High Voltage

Quality Assurance Warranty

Quality System:
AHV is a registered and certified ISO 9001:2000 Company. Our quality control system covers every step in the manufacturing process; from order entry, to the examination of incoming components, to the final visual inspection and shipment. Additionally, our manufacturing process requires many visual and electrical inspections to verify the performance level and consistency of our products.

Standard Burn-In:
All of our power supplies receive a minimum of eight hours of burn-in at full load prior to final ATP. This screens out any power supplies which do not meet AHV’s strict standards.

Terms and Conditions of Sale

Prices:
Prices are F.O.B. Elko, NV, U.S.A.

Specifications:
Product specifications listed in this catalog supersede specifications in all other earlier catalogs, and apply to orders received after October 1, 2005 unless advised by AHV in writing. AHV reserves the right to change specifications at any time without notice.

Shipping:
AHV will ship all orders via UPS ground unless
instructed otherwise. A minimum handling
charge of $10.00 is added to each shipment.

Order Acceptance:
A hard copy of your purchase order must be on file prior to shipment of all products. A confirmed fax or email is acceptable

Payment Terms:
Net-30 accounts are available O.A.C for customers within the U.S.A. and Canada. For those who do not wish to establish a credit account, we also accept payment prior to shipment terms via Wire Transfer, Mastercard and Visa. International orders are accepted on a payment prior to shipment basis via Wire Transfer or Credit Card only.

Test Data/Certificates of Compliance

Copies of Standard Test Data will be provided at a minimum charge of $10.00 per unit. Certificates of compliance will be provided at no charge.

Source Inspection

A minimum charge of $500.00 is charged per source inspection visit. After the first hour, a fixed rate of $100 per hour is applied.

AHV warrants all AHV commercial products against material and workmanship defects for a period of one year (12 months) from the original shipment date.

AHV will repair or replace any unit provided that:

A. AHV has issued a Returned Material Authorization Number (RMA).

B. The unit is returned transportation paid and is accompanied by a signed AHV RMA Form. (Form will be furnished upon customer’s RMA request.)

C. The unit information includes model number, serial number, reason for return, and name of person making the return.

D. The unit has not been damaged by misuse, improper operation, improper application, neglect, alteration, or the unit is not out of warranty. This will be determined at the sole discretion of AHV.

E. A minimum charge of $55.00 will be charged for the evaluation of out-of-warranty units that cannot be repaired.

F. A minimum charge of $55.00 will be charged for all returned units where no problem is found.

G. The repair charge for all out of warranty units that can be repaired will not exceed 50% of that unit’s original value.

This warranty is in lieu of all other warranties, expressed or implied and constitutes fulfillment of all AHV liabilities to purchaser. AHV does not warrant that the product can be used for any particular purpose other than those covered by the applicable specifications. AHV assumes no liability, in any event, for the consequential damages, for anticipated or lost profits, incidental damages or loss of time, or any other losses incurred by purchaser or any third party in connection with the units covered by this warranty or otherwise.

 

 
 
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